Eastpak Backpack Warranty

You have an Eastpak backpack repaired? You’ve come to the right page!

As you certainly know Eastpak items are virtually guaranteed for a duration of 30 years!Well Yes you read! Thirty years during which your Eastpak bag is supported if you have a problem. In addition to be constantly renewed to the level colors and patterns, Eastpak bags have the particularity to be supported for repair for a particularly long period.

Where to send my Eastpak bag under warranty?

For repairs of your bag, simply wrap it in a package and attach the completed Form of repair EASTPAK and put your mailing address (for the return of the bag directly at you!) and finally send it to the address of the service after sale Eastpak here:

Naturally if this warranty to be used, there are rules of good use. These conditions are essential for the application of this long warranty period of your bag. They do not cover damage caused by normal employment and degradation resulting from the use of your bag, according to baglib. The type Cordura fabric being very very resistant but not unbreakable or tear, you must therefore take a minimum care of your bag so that it can have a longer life.

The Eastpak guarantee includes the repair:

  • Some zippers
  • Detachments of suspenders
  • Normally used zippers
  • Wheels manufacturing defect if

Attention: The Guarantee Does Not Include Everything!

Damage from abuse (such as tears, cuts and holes in the fabric) and aesthetic damage (for example, tissue stained or scratched) are not taken into account in the guarantee.

During the term of warranty Eastpak, damage and/or defects resulting from normal wear and tear (as, for example, faulty zippers, straps damaged, chipped surface or discoloration of the fabric) will not be covered.

Damage caused by airlines (damage attributed to the air pressure, cuts, tears, holes in the tissue, damage to wheels, handles or other facilities of the bag) are taken into account according to the damaged parties in issues such as below.

Any questions you may have about the Eastpak guarantee!

Do you need the receipt for your guarantee?

It is not mandatory but ideally, it will prove that you are the person who bought the bag well and that you are in the time of the warranty. If you are in possession of your ticket purchase, please make a copy and attach it with the return form.

Eastpak items are all 30-year guarantee?

No, we invite you to be careful on this point. Most of the items are, but some limited edition collection models are guaranteed for a period which can vary between 1 and 5 years.

What is the guarantee supports the zippers?

Yes, quite. The zippers are included in the guarantee. For this report the precise location of the closing illuminates to repair, or to change, on the return form.

How long does the repair?

Depending on the time of year and the complexity of the repair, the repair time is between 7 and 15 days.

Where can I find the return form?

The return form, join your repair bag, is available for download below:

EASTPAK REPAIR FORM

Are postal charges they supported in the guarantee?

Sends it is the responsibility of the customer and the return is supported by Eastpak. For each send, please keep the tracking number of your package to make sure its delivery.

Can I request a refund for my defective bag?

In no case the Eastpak guarantee could allow you to claim a refund of the amount of your bag in case of defective or damaged product. Your dealer or with Eastpak, no request will not succeed to the refund of the purchased item.

The guarantee covers you she the contents of my bag?

In any case, the indirect damage such as damage and loss of contents of bag or other expenses will be compensation.

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